How to remove photos from Google Business Profile, even a customer's

Taking down a photo that doesn’t show your business at its best. Illustration by Zéro Corvée.

A blurry shot, a storefront from five years ago, a customer’s picture of the shop next door: on your profile, every image speaks for you. Your photos are part of your Google Business Profile SEO, so they’re worth cleaning up. Here’s how to remove photos from Google Business Profile, with one rule to remember: you delete your own, you report everyone else’s. The steps quote Google’s help pages, read on October 30, 2026. The SemChat button on this page is an affiliate link.

Who can post photos on your Google Business Profile

Two kinds of people add photos to a profile: you, the verified owner, and customers. Google’s help pages treat them as two separate cases, with two separate buttons.

Why Google lets customers add photos

Customers post what they saw: the room, the dish, the work done. Google also uses other sources when it picks your main image. It says that if your cover photo is low-quality, or “if other sources suggest that it’s not the best photo to represent your business, a user-submitted photo may be selected instead.” So a weak cover can push a customer’s photo to the front.

Can you delete any photo on your profile?

No. You can delete the photos you added. For the rest, Google writes: “You can also request to remove customer added photos.” Request, not delete: Google decides.

Not sure who posted a photo? Look before you act. Google writes that “photo source and total views show on the bottom left corner of your Business Profile photos on Search.” If the source is your business, you can delete it. If it’s a customer, you report it. And if your profile isn’t verified yet, you can’t delete anything: verification comes first.

	Your photo	A customer's photo
What you do	delete it yourself	report it to Google
The button	Delete	Report a problem
The result	it's gone from your profile	Google reviews it, may remove it

How to delete photos from Google My Business on a computer

Old name, same tool: deleting photos from Google My Business means deleting them from your Business Profile. Sign in to the Google Account that manages your profile first.

Step 1: open your profile from Google Search

“On your computer, open Google Search or Maps.” Then “search for your business’s name and city.”

Step 2: find the photo in the Photos section

“To remove a photo or video, click Photos.” Scroll and select the one you want gone.

Step 3: delete it, then check it is gone

Click Delete, then click Delete again to confirm. Reload your profile to check. If you can’t find a photo you posted, look for a duplicate: Google’s tips mention them.

1. 1 Sign in The Google Account that manages your profile.
2. 2 Find your business Its name and city, in Search or Maps.
3. 3 Photos Scroll and pick the photo.
4. 4 Delete Then confirm a second time.

How to delete photos from Google Business Profile on your phone

Using the Google Maps app instead

Google’s help has a separate tab for each phone. Both start the same way: open the Google Maps app, tap Business at the bottom right, then See Business Profile and Photos, and select the photo.

• Android: at the top right, tap Delete, then Delete again to confirm.
• iPhone or iPad: at the top right, tap More, then Delete this photo, and confirm with OK.

How to remove photos from Google Business Profile posted by customers

“If you notice that a photo or video uploaded by a customer violates our policies, you can request its removal,” Google writes. “The review process can take several business days.”

Report the photo to Google

From Google Search:

1. Go to your Business Profile.
2. Select Photos, then View all photos.
3. Select the photo or video you want to remove.
4. At the bottom right, select Report a problem.
5. Select the reason, for example “Privacy concern” or “Not a photo or video of the place”.
6. Select Submit.

In the Google Maps app, it’s More, then Report, with reasons like “Spam” or “Personal information”. One warning from Google: “If you submit multiple removal requests for the same content, it might delay the review process.”

What to do when Google says no

Google removes what breaks its photo policies, not what you dislike. If a photo stays, you have two moves left. First, if you think it breaks the law, Google has a separate path: “If you notice content on Google that may violate the law, you can report the content,” and it decides based on local laws. Second, bury it: post better photos, and collect fresh reviews. Our guide to the Google review link shows how to ask customers for them. Google also lets you report a user profile that keeps posting content against its rules.

Clear out old photos and add better ones

Replacing a poor photo with one that shows your business as it really is. Illustration by Zéro Corvée.

Deleting without replacing leaves room for other people’s photos. Google says an exterior photo “helps customers recognize your business when they visit.” Photos are one of the settings covered in our guide to Google Business Profile optimization, and one piece of local SEO for small business.

How to add pictures to your profile

On your computer: open Google Search or Maps, search for your business, click Photos, then Add photos. For the cover or logo, click Change cover or Change logo. “It can take up to 24–48 hours before your photos and videos show on your Business Profile.” And they only show once the profile is verified: if yours isn’t yet, start with how to add your business to Google.

After an upload, Google checks each photo against its policies and shows a status. “Pending” means it’s still processing, or your profile isn’t verified: customers don’t see it. “Not approved” means it was flagged and won’t show. “Live” means customers can see it on Search and Maps. If a new photo stays pending for days, check your verification first.

Photo sizes for your cover and your logo

Google gives one set of rules for all Business Profile photos. It doesn’t list separate sizes for the cover and the logo on the page I read.

Guideline	Value
Format	JPG or PNG
File size	between 10 KB and 5 MB
Recommended resolution	720 px by 720 px
Minimum resolution	250 px by 250 px

Google adds that a photo “should be in focus and well lit”, with no heavy edits or filters: “the image should represent reality.” If your logo doesn’t show, Google’s checklist is name, a valid street address, categories, phone number and opening hours.

That’s how to remove photos from Google Business Profile: your own in two clicks, a customer’s through a report. And every time you take one down, put a better one up.